Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping: We offer free shipping on orders over $100.
Subscription Shipping: Subscribe and receive free shipping on all orders.

International Shipping:

We offer international shipping to the following countries: Australia, China, Sweden, Mexico, United Kingdom, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine, Vatican City, Egypt, Nigeria, South Africa (8 of 9 provinces), Guatemala, Panama, Argentina, Chile, Colombia, New Zealand, Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, India, Indonesia, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Kenya, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR, Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man, Jersey, Svalbard & Jan Mayen, Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo – Brazzaville, Congo – Kinshasa, Côte d’Ivoire, Djibouti, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Bolivia, Caribbean Netherlands, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, French Southern Territories, South Georgia & South Sandwich Islands.

Calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@tryoxgn.wpenginepowered.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We value your satisfaction and aim to provide you with a seamless experience. Please read our refund policy below to understand our guidelines regarding refunds, returns, and exchanges:

1. Damaged or Defective Items: If your order arrives damaged or defective, we apologize for the inconvenience caused. Please contact us immediately at support@tryoxgn.wpenginepowered.com, providing your order number and a photo of the item’s condition. We will assess each case individually and strive to find a satisfactory solution to rectify the situation.
2. Case-by-Case Evaluation: We understand that each situation is unique, and we are committed to addressing your concerns effectively. Our team will review your request on a case-by-case basis and work towards finding the best resolution possible. Our returns policy entitles you to a full refund only for products that are returned unopened and in their original packaging within 30 days of purchase.
3. Subscription Cancellation: You have the right to cancel your subscription at any time. If you decide to cancel your subscription before you are charged, no charges will be applied, and your subscription will be discontinued immediately.
   Subscription Charges: Once your subscription has been charged, the delivery of the product(s) will proceed as scheduled. Please note that in such cases, we are unable to provide refunds for the charged amount.
4. Return and Restocking Fee: If you wish to return a product after it has been delivered, we may apply a $9 restocking fee. This fee covers the costs associated with processing the return and restocking the item. The restocking fee will be deducted from the refunded amount.
5. Satisfaction Guarantee: While we are unable to offer refunds after the subscription charge, we are committed to ensuring your satisfaction. If you encounter any issues or have any concerns, please reach out to our customer support team at support@tryoxgn.wpenginepowered.com. We will make every effort to address your concerns promptly and to the best of our abilities.
6. Changes to the Refund Policy: We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review the refund policy periodically to stay informed of any updates.

If you have any further questions or require assistance, please don’t hesitate to contact us at support@tryoxgn.wpenginepowered.com. We are here to help.